Returns & Refunds
Fresh fruit is nature's business.
We hand-select every order with care and do our best to ensure the best possible quality. But fruit is a natural product, and nature can be unpredictable. Every piece can naturally vary in size, colour, ripeness, texture, and sweetness.
Perishable goods
Because our products are fresh and perishable, we do not accept returns, exchanges, or cancellations once an order has been dispatched.
If something isn’t right
If your order arrives damaged, spoiled, or significantly below the quality you should expect, please reach out to us with photos within the hour of delivery, keeping in mind certain items need to be refrigerated immediately. We’ll review the situation and do our best to make it right.
We can’t control nature, but we can always control how carefully we select, pack, and handle your fruit.
See also our Shipping Policy and Contact page.